Privacy Policy

What we collect

When you send an inquiry, we collect your name, email address, company, country and the details you provide, including any drawings or files. With a form inquiry we also record the time, the page you came from and your IP address, to stop spam and abuse. Website measurement is described below.

Where it is stored

Form inquiries are stored in a database on Cloudflare, our hosting provider, and emailed to our sales team.

Why we use it

To answer your inquiry, prepare quotations and samples, and follow up on your project. We do not sell your information or use it for unrelated marketing.

Cookies and tracking

We use Google Analytics and Google Ads measurement to understand website visits, successful inquiries and clicks on our sales email links. Analytics events do not include your name, email address, company or inquiry message. Product information is limited to public catalog names or a general category.

European visitors can accept or decline analytics and advertising cookies using our consent banner. We remember this choice in your browser's local storage. Consent defaults to denied in the European Economic Area, the United Kingdom and Switzerland, and to granted elsewhere. When consent is denied, Google may receive limited measurements without analytics or advertising cookies.

We also use Cloudflare Web Analytics and our own page engagement statistics to improve this website. These aggregate statistics do not set cookies or identify individuals. Our page engagement statistics record the page path, language, general source category, whether an advertising click parameter is present, visible time on the page, scroll depth and clicks on selected links, together with country, device category and date. They do not store IP addresses, visitor identifiers, full referring URLs or advertising parameter values. Page engagement records older than 180 days are periodically deleted.

How long we keep it

As long as needed for the inquiry, the business relationship and our legal obligations.

Product information on this website

Product images on this website are representative. Most are digitally enhanced from our catalog photographs, and the industry scenes on application pages are computer-generated illustrations. They show typical designs and are not a specification; the configuration you order is confirmed in our drawing and quotation. The workshop photos on our About page are photographs of our own factory.

Part numbers on this website are shown without the manufacturer prefix. Quotations, drawings and product markings show the complete part number.

Specifications are subject to change; contact us for the current datasheet.

Your choices

You can ask us to see, correct or delete your information at sales@sinoxh.com.